Be Prepared

We've prepared a list of suggestions of things you can do before your computer has a problem or before you call the help desk or tech people about a problem.

This site is devoted to Windows based PCs, specifically Windows XP computers. Visit a MAC site or a Linux site for other assistance.

Keeping the following items handy or in an easy to remember location will make your computer troubleshooting or repair go much quicker.

• The systems disks and manuals that came with your computer.
• An index card with your computer's information on it like serial numbers, model numbers, product numbers, etc. These are often found in hard to reach or see places on your computer. Better to write them down before setting up you computer than having to crawl under your desk with a flashlight when you are already bound to be frustrated.
• Any software disks or manuals that came with hardware you added to your computer: printer, scanner, external hard drive, even your UPS. Add the serial numbers and important information about these to your computer index card.
• The phone numbers of your computer sellers support desk. If your computer crashes, you can't go online to look these up.

If you are having problems with a particular piece of software, you'll want to have the version number and your registration number before contacting them.

Make a screen shot of error messages or write down the text of error messages before talking to support.